Users Stuck in Calls

What to do

• Check whether you use Aircall Aircall Workspace (Web), Aircall Workspace (Desktop), Aircall Mobile App (iOS), Aircall Mobile App (Android). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 31m it lasted.

  Anything that failed between 2026-07-13 13:20 UTC and 2026-07-13 14:52 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 4

1. investigatingJul 13, 2026, 1:20 PM UTC

   We are currently investigating an issue where some Aircall users may become stuck in an active call and are unable to make new calls. Our team is actively working to identify the root cause and will provide an update as soon as more information is available.

   provider

2. identifiedJul 13, 2026, 1:32 PM UTC

   The issue has been identified and we are working on a fix.

   provider

3. monitoringJul 13, 2026, 2:26 PM UTC

   Our teams and partners have been working on a fix and have observed recovery. We will continue to monitor the system until the resolution is confirmed.

   provider

4. resolvedJul 13, 2026, 2:52 PM UTC

   We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

   provider

Corrections

None so far.

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