Workspace App - Error loading conversations

What to do

• Check whether you use Aircall Aircall Workspace (Web), Aircall Workspace (Desktop). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 27m it lasted.

  Anything that failed between 2026-05-19 15:48 UTC and 2026-05-19 17:15 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 5

1. investigatingMay 19, 2026, 3:48 PM UTC

   We are currently investigating an issue with loading conversations, impacting Aircall Workspace App

   provider

2. investigatingMay 19, 2026, 4:16 PM UTC

   We continue the path of identifying the issue. We will provide further updates as soon as progress is made.

   provider

3. identifiedMay 19, 2026, 4:30 PM UTC

   We identified the issue. Mitigation measures are in progress.

   provider

4. monitoringMay 19, 2026, 4:35 PM UTC

   The previously applied fix has been successful, and the Workspace App is now loading conversations correctly. We will continue monitoring system performance over the upcoming moments to ensure full resolution.

   provider

5. resolvedMay 19, 2026, 5:15 PM UTC

   The error loading conversations has been fully resolved, and the Workspace App is performing normally. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

   provider

Corrections

None so far.

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