Delay logging call/activity events to integrations

What to do

• Check whether you use Aircall Hubspot Integration, Salesforce Integration, Zendesk Integration, Other Integrations. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 6m it lasted.

  Anything that failed between 2026-07-17 11:45 UTC and 2026-07-17 14:51 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 3

1. investigatingJul 17, 2026, 11:45 AM UTC

   We are currently investigating a delay in activity logging for integrations, where call/activity events are not being reflected in connected systems within the expected timeframe. The team is actively looking into the root cause. Updates will follow as more information becomes available.

   provider

2. identifiedJul 17, 2026, 12:18 PM UTC

   We have identified the root cause of the delay in activity logging for integrations. A fix is currently being applied. We will confirm once activities are being logged within normal timeframes and provide a final update at that point.

   provider

3. resolvedJul 17, 2026, 2:51 PM UTC

   Our engineering team has resolved the issue with delayed logging to integrations.

   provider

Corrections

None so far.

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