Outbound calls from mobile Spanish numbers reaching an audio message.

What to do

• Check whether you use Aircall Outbound Calls. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 35m it lasted.

  Anything that failed between 2026-10-01 16:02 UTC and 2026-10-01 16:37 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 4

1. investigatingOct 1, 2026, 4:02 PM UTC

   We are currently investigating an issue where some customers calling from mobile Spanish numbers are reaching an audio message.

   provider

2. identifiedOct 1, 2026, 4:15 PM UTC

   The issue seems to be caused by one of the local carrier routes. We are taking mitigation actions.

   provider

3. monitoringOct 1, 2026, 4:29 PM UTC

   We have mitigated the impact by changing the carrier route. We continue monitoring.

   provider

4. resolvedOct 1, 2026, 4:37 PM UTC

   We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.