Calls Not Ringing iOS Mobile App

What to do

• Check whether you use Aircall Aircall Mobile App (iOS). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 18m it lasted.

  Anything that failed between 2026-05-01 09:32 UTC and 2026-05-01 10:50 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 5

1. investigatingMay 1, 2026, 9:32 AM UTC

   We are investigating reports of calls not ringing on some devices.

   provider

2. investigatingMay 1, 2026, 9:45 AM UTC

   The issue seems to be circumscribed to the iOS Mobile App. We will provide further details as soon as progress is made.

   provider

3. identifiedMay 1, 2026, 10:00 AM UTC

   This root cause has been identified as a certificate issue with one of our communication platform providers. We're actively working on a fix.

   provider

4. monitoringMay 1, 2026, 10:38 AM UTC

   A fix has been implemented, and calls are now successfully ringing iOS Mobile App. We will continue monitoring the situation over the upcoming minutes to confirm full resolution.

   provider

5. resolvedMay 1, 2026, 10:50 AM UTC

   The iOS Mobile App has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

   provider

Corrections

None so far.

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