Loading Issues

What to do

• Check whether you use Aircall Aircall Workspace (Desktop). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 59m it lasted.

  Anything that failed between 2026-02-04 15:55 UTC and 2026-02-04 19:54 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 4

1. investigatingFeb 4, 2026, 3:55 PM UTC

   We are currently investigating high latency when loading Aircall. We will be providing updates as progress is made.

   provider

2. identifiedFeb 4, 2026, 4:15 PM UTC

   We are actively implementing mitigation measures to improve system performance. We will be providing updates as progress is made.

   provider

3. monitoringFeb 4, 2026, 6:00 PM UTC

   We have been observing improvements in the system performance after our mitigation attempts. Customers previously experiencing loading issues should reload the Aircall App (F5 on Windows and Ctrl+R on MacOS) in order to ensure operation with the latest updates. We continue to monitor the system performance to ensure the root cause has been permanently tackled.

   provider

4. resolvedFeb 4, 2026, 7:54 PM UTC

   System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

   provider

Corrections

None so far.

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