Analytics Dashboards Not Loading

What to do

• Check whether you use Aircall Analytics. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 8h 46m it lasted.

  Anything that failed between 2026-06-19 10:43 UTC and 2026-06-19 19:29 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 8

1. investigatingJun 19, 2026, 10:43 AM UTC

   We are currently investigating a performance issue that is impacting Analytics and Call History loading time

   provider

2. identifiedJun 19, 2026, 10:48 AM UTC

   The issue has been identified and a fix is being implemented

   provider

3. identifiedJun 19, 2026, 12:29 PM UTC

   We are observing some improvements with the loading times of Analytics Dashboards and Call history pages.

   provider

4. monitoringJun 19, 2026, 1:20 PM UTC

   We have implemented and observed a return to normal performances. We keep monitoring the results.

   provider

5. investigatingJun 19, 2026, 2:20 PM UTC

   Performance is not stable again, and we are investigating.

   provider

6. identifiedJun 19, 2026, 2:34 PM UTC

   The issue has been identified by our 3rd party provider, and a fix is in progress.

   provider

7. monitoringJun 19, 2026, 5:22 PM UTC

   Following our 3rd party provider's work on this, we are observing that performance is back to normal. We are working with our vendor to determine the root cause and ensure we avoid a recurrence. We will continue to proactively monitor performance at this time.

   provider

8. resolvedJun 19, 2026, 7:29 PM UTC

   This incident has been resolved

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.