Aircall: Call dropping in Germany

What to do

Check whether you use Aircall Inbound Calls, Outbound Calls. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 2h 32m it lasted.
Anything that failed between 2026-03-31 10:24 UTC and 2026-03-31 12:56 UTC may need a replay.
Subscribe to Aircall's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingMar 31, 2026, 10:24 AM UTC
We are currently investigating reports of calls being unexpectedly disconnected for users in Germany. Some users may experience dropped calls on both inbound and outbound connections. Our engineering team is actively working to resolve the issue. We will provide updates as more information becomes available.
provider
identifiedMar 31, 2026, 10:38 AM UTC
We applied a routing change for our downstream carrier to mitigate the issue.
provider
monitoringMar 31, 2026, 10:57 AM UTC
A fix has been implemented and we are monitoring the results.
provider
resolvedMar 31, 2026, 12:56 PM UTC
This incident has been resolved
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Aircall still down?

No, this incident was resolved 2026-03-31 12:56 UTC. For Aircall's live state, see https://down.guide/aircall.

How long did it last?

2h 32m, from 2026-03-31 10:24 UTC to 2026-03-31 12:56 UTC, by the times Aircall posted.

What was affected?

Aircall named Inbound Calls, Outbound Calls.

What caused it?

Aircall hasn't published a root cause. If it does, it shows here.

Where does this come from?

Aircall's official status page, https://status.aircall.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.