Issues calling German numbers

What to do

• Check whether you use Aircall Inbound Calls, Outbound Calls. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 19h 7m it lasted.

  Anything that failed between 2026-08-11 12:08 UTC and 2026-08-12 07:15 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 5

1. investigatingAug 11, 2026, 12:08 PM UTC

   We are currently investigating an issue impacting some German numbers receiving "number unavailable" messages when calling.

   provider

2. identifiedAug 11, 2026, 12:28 PM UTC

   The issue has been identified as being caused by a specific Carrier Partner in Germany. Numbers hosted by different carriers are unaffected.

   provider

3. identifiedAug 11, 2026, 2:06 PM UTC

   We are observing improvements in outbound calling, despite our partner continuing to work to resolve the issue.

   provider

4. monitoringAug 11, 2026, 2:06 PM UTC

   There has been an improvement with outbound calls. We continue monitoring.

   provider

5. resolvedAug 12, 2026, 7:15 AM UTC

   We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

   provider

Corrections

None so far.

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