Intermittent calls and SMS failures on a subset of French and Spanish numbers

What to do

• Check whether you use Aircall Inbound Calls, Inbound Messaging (SMS/MMS), Outbound Calls, Outbound Messaging (SMS/MMS) and 1 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 1m it lasted.

  Anything that failed between 2026-10-05 11:59 UTC and 2026-10-05 13:00 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 5

1. investigatingOct 5, 2026, 11:59 AM UTC

   We are investigating again reports of French and Spanish numbers failing intermittently with messaging and calling.

   provider

2. identifiedOct 5, 2026, 12:01 PM UTC

   We are working with our carrier that identified the issue and is taking remedial actions.

   provider

3. identifiedOct 5, 2026, 12:18 PM UTC

   We are observing recovery with the voice service.

   provider

4. monitoringOct 5, 2026, 12:22 PM UTC

   We are observing recovery for messaging too.

   provider

5. resolvedOct 5, 2026, 1:00 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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