Increased Platform Errors

What to do

• Check whether you use Aircall Call Routing & IVR, Live Monitoring, Users & Teams. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 39m it lasted.

  Anything that failed between 2026-09-03 21:59 UTC and 2026-09-03 22:38 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 4

1. investigatingSep 3, 2026, 9:59 PM UTC

   We are currently investigating signs of a possible service degradation. We will provide further details as soon as possible.

   provider

2. identifiedSep 3, 2026, 10:09 PM UTC

   This may cause sporadic impact on User status, Live Monitoring, Contacts, integrations, conversations, and other services. The issue appears to be caused by an ongoing regional incident with one of our Infrastructure Providers. We are continuously working to stabilize the system performance.

   provider

3. monitoringSep 3, 2026, 10:28 PM UTC

   We have been observing stabilization of the system performance for the past few minutes. Our team will continue monitoring it until full resolution is confirmed.

   provider

4. resolvedSep 3, 2026, 10:38 PM UTC

   We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.