Delay updating User status

What to do

• Check whether your product depends on Aircall. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 29m it lasted.

  Anything that failed between 2025-10-31 08:50 UTC and 2025-10-31 09:19 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 4

1. investigatingOct 31, 2025, 8:50 AM UTC

   We are investigating delays in processing changes to user status. Customers may see the correct status in the App, but the backend is processing the change with a delay.

   provider

2. identifiedOct 31, 2025, 8:58 AM UTC

   The issue has been identified, and we're actively working on the mitigation.

   provider

3. monitoringOct 31, 2025, 9:10 AM UTC

   We can observe signs of recovery. We continue to monitor the situation, and we will provide further information as soon as further developments are made.

   provider

4. resolvedOct 31, 2025, 9:19 AM UTC

   System performance has remained stable during monitoring. We appreciate your patience and understanding while we worked to restore normal functionality. If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

   provider

Corrections

None so far.

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