- Level
- confirmed
- Worst impact
- Degraded
- Components
- Inbound Calls
- Down Index
- 19of 100
What to do
Check whether you use Aircall Inbound Calls. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 24m it lasted.
Anything that failed between 2025-11-13 13:59 UTC and 2025-11-13 16:23 UTC may need a replay.Subscribe to Aircall's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Aircall 5
- investigating
We are currently investigating an issue with the following symptoms: The agent's availability is not updated Inbound calls are not ringing on agents, despite agents being available
provider
- monitoring
A fix has been implemented, and we are monitoring the results.
provider
- monitoring
System stability is improving when synchronizing the agent status, which means that calls will ring according to the agent status.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6392db736c
Is Aircall still down?
No, this incident was resolved 2025-11-13 16:23 UTC. For Aircall's live state, see https://down.guide/aircall.
How long did it last?
2h 24m, from 2025-11-13 13:59 UTC to 2025-11-13 16:23 UTC, by the times Aircall posted.
What was affected?
Aircall named Inbound Calls.
What caused it?
Aircall hasn't published a root cause. If it does, it shows here.
Where does this come from?
Aircall's official status page, https://status.aircall.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.