Issues logging in to Aircall Workspace

What to do

• Check whether you use Aircall Aircall Workspace (Web), Aircall Workspace (Desktop). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 26m it lasted.

  Anything that failed between 2026-10-01 05:36 UTC and 2026-10-01 07:01 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Root cause

This issue seems to have been caused by a spike in errors observed between 05:10 and 05:23 UTC.

Updates from Aircall 4

1. investigatingOct 1, 2026, 5:36 AM UTC

   We are currently investigating an issue with users being unable to login to Aircall Workspace or make and receive calls.

   provider

2. identifiedOct 1, 2026, 5:54 AM UTC

   This issue seems to have been caused by a spike in errors observed between 05:10 and 05:23 UTC. We are working on restoring full service stability.

   provider

3. monitoringOct 1, 2026, 6:33 AM UTC

   We have observed stable system performance for the past few minutes. Our team will continue monitoring it until we confirm full resolution.

   provider

4. resolvedOct 1, 2026, 7:01 AM UTC

   We can confirm this issue is fully resolved. If you continue to experience any issues, don’t hesitate to contact our Support team for further assistance.

   provider

Corrections

None so far.

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