Aircall Support Portal unavailable

What to do

• Check whether you use Aircall Aircall Support Portal (Help Center) in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 29m it lasted.

  Anything that failed between 2025-12-05 08:57 UTC and 2025-12-05 09:26 UTC may need a replay.

• Subscribe to Aircall's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=aircall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Aircall 4

1. investigatingDec 5, 2025, 8:57 AM UTC

   We are experiencing an issue with our Support Portal (support.aircall.io). This issue appears to be related to a network infrastructure incident affecting our portal's provider. In case you need immediate support from Aircall, please call us at +18882406923 or +33176360695.

   provider

2. identifiedDec 5, 2025, 9:08 AM UTC

   This is a confirmed global incident experienced by a major network infrastructure provider; it impacts multiple websites and platforms. We are in close contact with the provider, and we are internally assessing possible mitigation measures. Ticket Submission to Aircall Support is now normally available via https://support.aircall.io/en-gb/requests/new, and some regions may be recovering.

   provider

3. monitoringDec 5, 2025, 9:14 AM UTC

   A fix has been implemented by the provider, and the Aircall Support Portal is now operational. We continue to monitor the situation.

   provider

4. resolvedDec 5, 2025, 9:26 AM UTC

   The Support Portal and all its Support channels are operational and stable.

   provider

Corrections

None so far.

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