US02 Dashboard and SDK increased errors

What to do

• Check whether you use Braze Dashboard, SDK Data Collection. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 21m it lasted.

  Anything that failed between 2026-02-03 15:41 UTC and 2026-02-03 16:02 UTC may need a replay.

• Subscribe to Braze's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Braze 3

1. investigatingFeb 3, 2026, 3:41 PM UTC

   Starting at 10:25 ET Braze Engineers began observing errors impacting the US02 Dashboard and SDK services. Braze Engineers are currently investigating the issue and SDK service has been restored. We will provide further updates in 15 minutes.

   provider

2. monitoringFeb 3, 2026, 3:47 PM UTC

   Dashboard Service has been restored since 10:43 ET. Braze Engineers are continuing to monitor the stability of services.

   provider

3. resolvedFeb 3, 2026, 4:02 PM UTC

   We can confirm service have continued to remain stable and the issue is now considered resolved. Impact: SDK: Engineers observed an increase in SDK errors between 10:25 ET and 10:36 ET. The SDK will automatically retry failed requests and no action is required. Dashboard: Engineers observed an increased in Dashboard errors between 10:26 ET and 10:43 ET. Dashboard users may have experienced timeouts and dashboard errors during this window. Message sending and the REST API were not impacted by this issue.

   provider

Corrections

None so far.

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