US01 and EU01 Processing Latency

What to do

• Check whether you use Braze Data Processing, Data Processing, Outbound Messaging, Outbound Messaging in eu, us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 56m it lasted.

  Anything that failed between 2026-05-22 17:45 UTC and 2026-05-22 18:41 UTC may need a replay.

• Subscribe to Braze's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Braze 4

1. investigatingMay 22, 2026, 5:45 PM UTC

   Starting at 1:00 PM ET, customers on our US-01 and EU-01 clusters are experiencing elevated latency affecting campaign and Canvas processing, data ingestion, and message sending. Our engineering team is actively investigating, and we will provide updates as the situation develops.

   provider

2. investigatingMay 22, 2026, 6:17 PM UTC

   Our engineering team continues to investigate the elevated latency. We will provide another update in 30 min or sooner if there are any changes.

   provider

3. monitoringMay 22, 2026, 6:34 PM UTC

   Our engineering team has implemented a change, and we are beginning to see improvements in latency across campaign and Canvas processing, data ingestion, and message sending on US-01 and EU-01. We are monitoring the situation closely.

   provider

4. resolvedMay 22, 2026, 6:41 PM UTC

   Latency and error rates have remained at normal levels across all services following the implementation of our fix. This incident is resolved.

   provider

Corrections

None so far.

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