WhatsApp Degraded Performance

What to do

• Check whether you use Braze WhatsApp. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 15m it lasted.

  Anything that failed between 2026-06-12 14:58 UTC and 2026-06-12 18:13 UTC may need a replay.

• Subscribe to Braze's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Braze 3

1. identifiedJun 12, 2026, 2:58 PM UTC

   Meta, a third-party, is currently experiencing an issue impacting WhatsApp services. During this time, WhatsApp messages may experience latency. Campaign and Canvas creation or modification may experience errors and latency when utilizing WhatsApp templates. Audience sync to Facebook may also experience errors and latency during this period.

   provider

2. monitoringJun 12, 2026, 4:52 PM UTC

   Meta's services appear to be stabilizing. We are continuing to monitor the situation and will provide a further update once full service has been restored.

   provider

3. resolvedJun 12, 2026, 6:13 PM UTC

   Meta has recovered from the earlier issue impacting WhatsApp services, and full service has now been restored. WhatsApp message delivery, Campaign and Canvas creation or modification using WhatsApp templates, and Audience sync to Facebook are all operating normally.

   provider

Corrections

None so far.

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