Braze: US07 Dashboard latency and errors

What to do

Check whether you use Braze Dashboard. Check your stack
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Confirm your retries, queues and scheduled jobs caught up after the 1h 5m it lasted.
Anything that failed between 2026-03-20 18:25 UTC and 2026-03-20 19:29 UTC may need a replay.
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investigatingMar 20, 2026, 6:25 PM UTC
Braze Engineers are investigating an issue affecting users' ability to reach the Braze Dashboard for the US07 Cluster, starting around 13:41 EST. At this time, no other services are impacted, and messaging sending is not impacted. Engineers are actively working to restore service.
provider
monitoringMar 20, 2026, 7:19 PM UTC
As of 15:12 ET, Braze engineers have implemented a fix and are continuing to monitor service health for improvement.
provider
resolvedMar 20, 2026, 7:29 PM UTC
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
provider

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None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Braze still down?

No, this incident was resolved 2026-03-20 19:29 UTC. For Braze's live state, see https://down.guide/braze.

How long did it last?

1h 5m, from 2026-03-20 18:25 UTC to 2026-03-20 19:29 UTC, by the times Braze posted.

What was affected?

Braze named Dashboard.

What caused it?

Braze hasn't published a root cause. If it does, it shows here.

Where does this come from?

Braze's official status page, https://braze.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.