Degraded performance for Dashboard and Time Series data in US05

What to do

• Check whether you use Braze Dashboard. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 7m it lasted.

  Anything that failed between 2025-09-05 17:54 UTC and 2025-09-05 18:01 UTC may need a replay.

• Subscribe to Braze's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Braze 2

1. monitoringSep 5, 2025, 5:54 PM UTC

   Braze Engineers are investigating an issue where customers might have experienced issues within the Dashboard and time series data not updating properly. Message sending and data processing were not impacted. A fix has been implemented and we are monitoring the results. Some customers may have experienced intermittent errors accessing the dashboard between approximately 12:15PM to 1:15PM EST. In addition, some time series graphs may have experienced latency updating between approximately 1:00PM to 1:24PM.

   provider

2. resolvedSep 5, 2025, 6:01 PM UTC

   Braze Engineers have confirmed US05 cluster services continue to operate within normal operational bounds. Engineers will continue to monitor service health. This incident has been resolved.

   provider

Corrections

None so far.

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