- Level
- confirmed
- Worst impact
- Degraded
- Components
- SMS
- Regions
- us
What to do
Check whether you use Braze SMS in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 52m it lasted.
Anything that failed between 2025-08-28 19:06 UTC and 2025-08-28 22:58 UTC may need a replay.Subscribe to Braze's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Braze 4
- identified
Braze Engineers have identified an issue with SMS delivery Delays and failures to multiple networks in US for a subset of short codes. Braze Engineers have confirmed this appears to be related to an ongoing Twilio incident: https://status.twilio.com/incidents/rh2bywf4s0nv We expect to provide another update in 30 minutes or as soon as more information becomes available.
provider
- identified
Braze Engineers are working with Twilio to determine the complete scope of impact to Braze services and US customers. We will continue monitoring the situation and provide an update when more information becomes available.
provider
- monitoring
We are experiencing recovery in SMS delivery delays and failures due to an external Twilio issue, impacting our downstream services for some US short codes. Braze Engineers will continue to monitor the situation and provide an update when more information becomes available.
provider
- resolved
SMS functionality has been restored to normal operations for all affected short codes on US carrier networks. The service disruption, caused by a Twilio incident, has been fully resolved. We continue monitoring to ensure optimal performance.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-42b47d3d0f
Is Braze still down?
No, this incident was resolved 2025-08-28 22:58 UTC. For Braze's live state, see https://down.guide/braze.
How long did it last?
3h 52m, from 2025-08-28 19:06 UTC to 2025-08-28 22:58 UTC, by the times Braze posted.
What was affected?
Braze named SMS in us.
What caused it?
Braze hasn't published a root cause. If it does, it shows here.
Where does this come from?
Braze's official status page, https://braze.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.