Braze: Issue impacting US01 and US05 clusters

What to do

Check whether you use Braze Dashboard, Dashboard, SDK Data Collection, SDK Data Collection and 10 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 26m it lasted.
Anything that failed between 2025-09-02 17:20 UTC and 2025-09-02 17:45 UTC may need a replay.
Subscribe to Braze's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

identifiedSep 2, 2025, 5:20 PM UTC
We're investigating an issue impacting services on the US01 and US05 clusters. A further update will be provided shortly.
provider
monitoringSep 2, 2025, 5:30 PM UTC
Between 13:08 ET to 13:21 users may have experienced an increase in latency and dashboard errors. We can confirm other services were not impacted by the issue.
provider
resolvedSep 2, 2025, 5:45 PM UTC
We can confirm this incident is resolved and no further issues have been experienced since 13:21 ET.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Braze still down?

No, this incident was resolved 2025-09-02 17:45 UTC. For Braze's live state, see https://down.guide/braze.

How long did it last?

26m, from 2025-09-02 17:20 UTC to 2025-09-02 17:45 UTC, by the times Braze posted.

What was affected?

Braze named Dashboard, Dashboard, SDK Data Collection, SDK Data Collection and 10 more.

What caused it?

Braze hasn't published a root cause. If it does, it shows here.

Where does this come from?

Braze's official status page, https://braze.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.