Braze: EU02 customer unsubscribe errors

What to do

Check whether you use Braze Email. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 13m it lasted.
Anything that failed between 2026-03-24 17:45 UTC and 2026-03-24 17:58 UTC may need a replay.
Subscribe to Braze's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingMar 24, 2026, 5:45 PM UTC
Starting around 16:45 UTC, Braze Engineers began observing an issue where EU02 end users may experience errors when accessing or attempting to unsubscribe via the email preference center.
provider
monitoringMar 24, 2026, 5:50 PM UTC
As of 17:47 UTC, Braze Engineers have implemented a fix and are monitoring service health for improvement.
provider
resolvedMar 24, 2026, 5:58 PM UTC
No further issues have been experienced, and all services are operating normally. The incident is now resolved.
provider

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None so far.

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Is Braze still down?

No, this incident was resolved 2026-03-24 17:58 UTC. For Braze's live state, see https://down.guide/braze.

How long did it last?

13m, from 2026-03-24 17:45 UTC to 2026-03-24 17:58 UTC, by the times Braze posted.

What was affected?

Braze named Email.

What caused it?

Braze hasn't published a root cause. If it does, it shows here.

Where does this come from?

Braze's official status page, https://braze.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.