Issue impacting EU01

What to do

• Check whether you use Braze Dashboard, SDK Data Collection, Data Processing, REST APIs and 1 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 6m it lasted.

  Anything that failed between 2026-04-20 16:18 UTC and 2026-04-20 19:24 UTC may need a replay.

• Subscribe to Braze's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Braze 6

1. investigatingApr 20, 2026, 4:18 PM UTC

   We are currently investigating an issue with the EU01 cluster.

   provider

2. identifiedApr 20, 2026, 4:49 PM UTC

   Braze engineers are actively investigating the issue and working to restore services.

   provider

3. monitoringApr 20, 2026, 5:13 PM UTC

   Braze engineers have identified the issue. Services remain degraded but are improving.

   provider

4. monitoringApr 20, 2026, 5:33 PM UTC

   Braze engineers are processing the remaining backlog of messages. Data processing remains in a degraded state due to backlog and latency issues.

   provider

5. monitoringApr 20, 2026, 6:02 PM UTC

   Braze engineers are continuing to work through the remaining messages in the backlog. We are now seeing improvements in processing speeds, though data processing remains in a degraded performance state while the backlog is fully cleared.

   provider

6. resolvedApr 20, 2026, 7:24 PM UTC

   The message backlog has been cleared, and data processing has returned to normal operational bounds. All services continue to remain stable, and this incident is considered resolved.

   provider

Corrections

None so far.

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