- Level
- confirmed
- Worst impact
- Degraded
- Components
- Dashboard, Dashboard, Dashboard, SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection, REST APIs, REST APIs, REST APIs, REST APIs, REST APIs, REST APIs, REST APIs, REST APIs, REST APIs
- Regions
- us
What to do
Check whether you use Braze Dashboard, Dashboard, Dashboard, SDK Data Collection and 17 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 49m it lasted.
Anything that failed between 2025-08-21 19:15 UTC and 2025-08-21 20:05 UTC may need a replay.Subscribe to Braze's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Braze 6
- investigating
Braze Engineers are currently investigating increased latency in the REST APIs.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
Braze Engineers continue to investigate increased latency in the REST APIs and SDK Data Collection across all US clusters.
provider
- monitoring
Braze REST and SDK services in the US were affected by a Cloudflare incident, for which Cloudflare has recently implemented a fix: https://www.cloudflarestatus.com/incidents/d9n3g1vnxdd2. We can confirm resolution and are no longer seeing latency issues. Customers may have experienced increased latency when making API calls. Error rates for these API services remained low despite the increased latency, with less than 0.02% failing due to a timeout. As our documented best practices note, customers should retry REST API calls that returned a 50x error code. Our SDK API will automatically retry and process all events; no events were lost. We will continue monitoring the situation and provide an update in 30 minutes.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- resolved
Braze Engineers have confirmed US clusters are operating within normal operational bounds. Engineers will continue to monitor service health across all US clusters. This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-765bf432a0
Is Braze still down?
No, this incident was resolved 2025-08-21 20:05 UTC. For Braze's live state, see https://down.guide/braze.
How long did it last?
49m, from 2025-08-21 19:15 UTC to 2025-08-21 20:05 UTC, by the times Braze posted.
What was affected?
Braze named Dashboard, Dashboard, Dashboard, SDK Data Collection and 17 more in us.
What caused it?
Braze hasn't published a root cause. If it does, it shows here.
Where does this come from?
Braze's official status page, https://braze.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.