- Level
- confirmed
- Worst impact
- Degraded
- Components
- SMS
- Regions
- eu
- Down Index
- 38of 100
What to do
Check whether you use Braze SMS in eu. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 23h 18m it lasted.
Anything that failed between 2026-05-07 13:19 UTC and 2026-05-08 12:36 UTC may need a replay.Subscribe to Braze's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Braze 5
- identified
Braze Engineers have identified an issue causing SMS delivery delays across networks in multiple European countries. Braze Engineers confirmed this is related to an ongoing Twilio incident: https://status.twilio.com/incidents/shhrhbqxflt1 We expect to provide another update as soon as more information becomes available.
provider
- identified
Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains related to an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. We will provide another update as soon as the situation changes. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1
provider
- monitoring
Braze Engineers continue to monitor the ongoing SMS delivery delays affecting multiple networks across European countries. This remains an active Twilio incident, and our team is closely tracking their progress. Twilio has identified the cause and is actively working to resolve the issue. They state that delivery delays to multiple networks continue in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. The incident has been resolved, and latency has returned to normal in all other countries. Braze's next update on the issue will be 10 UTC on 9 May 2026. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1
provider
- monitoring
SMS sending delays have been resolved for the majority of countries and sending has returned to normal. SMS delivery delays continue to impact Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. For real-time updates from Twilio, please refer to: https://status.twilio.com/incidents/shhrhbqxflt1
provider
- resolved
Latency has returned to normal operational bounds and this incident is now resolved. Twilio's Statuspage will continue to provide updates on the remaining impact to Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde: https://status.twilio.com/incidents/shhrhbqxflt1
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
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Questions about DWN-a233de001f
Is Braze still down?
No, this incident was resolved 2026-05-08 12:36 UTC. For Braze's live state, see https://down.guide/braze.
How long did it last?
23h 18m, from 2026-05-07 13:19 UTC to 2026-05-08 12:36 UTC, by the times Braze posted.
What was affected?
Braze named SMS in eu.
What caused it?
Braze hasn't published a root cause. If it does, it shows here.
Where does this come from?
Braze's official status page, https://braze.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.