EU01 & EU02 Dashboard Errors

What to do

• Check whether you use Braze Dashboard, Dashboard in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 7h 15m it lasted.

  Anything that failed between 2026-02-18 12:07 UTC and 2026-02-18 19:22 UTC may need a replay.

• Subscribe to Braze's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Braze 6

1. investigatingFeb 18, 2026, 12:07 PM UTC

   We have received reports of errors when navigating the EU01 and EU02 Dashboards. Braze engineers are observing a small increase in errors and are actively investigating the issue.

   provider

2. investigatingFeb 18, 2026, 12:39 PM UTC

   We are continuing to investigate the issue.

   provider

3. investigatingFeb 18, 2026, 3:20 PM UTC

   We are continuing to investigate this issue with urgency and have escalated to our network service provider.

   provider

4. identifiedFeb 18, 2026, 5:51 PM UTC

   We've identified an issue isolated impacting our edge network impacting customers accessing the dashboard from Europe. We have escalated the issue to our network provider and are investigating with urgency.

   provider

5. monitoringFeb 18, 2026, 6:13 PM UTC

   The errors have stabilised to normal operating levels. We are continuing to monitor the situation closely and are actively investigating with our networking provider.

   provider

6. resolvedFeb 18, 2026, 7:22 PM UTC

   We can confirm services have continued to remain stable and the issue is now considered resolved.

   provider

Corrections

None so far.

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