Issue impacting US06 AND EU02 services

What to do

• Check whether you use Braze Dashboard, Dashboard, SDK Data Collection, SDK Data Collection and 2 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 1m it lasted.

  Anything that failed between 2025-08-19 14:40 UTC and 2025-08-19 15:41 UTC may need a replay.

• Subscribe to Braze's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Braze 5

1. investigatingAug 19, 2025, 2:00 PM UTC

   Braze Engineers are currently investigating an issue impacting US06 AND EU02 services.

   provider

2. identifiedAug 19, 2025, 2:23 PM UTC

   Braze Engineers have identified the root cause of the issue and are implementing a fix.

   provider

3. identifiedAug 19, 2025, 2:40 PM UTC

   Issue Resolved - EU02 Cluster We have confirmed that the implemented fix has successfully resolved the service disruption affecting the EU02 cluster. All services including REST API, SDK, and Dashboard access have been restored and are operating normally. US06 Cluster remains impacted - We are continuing to work on resolving the issue affecting this cluster and will provide updates as they become available.

   provider

4. monitoringAug 19, 2025, 3:01 PM UTC

   US06 Cluster The fixes have been implemented for both EU02 and US06 clusters. All services (REST API, SDK, and Dashboard access) currently function normally. We will continue to monitor.

   provider

5. resolvedAug 19, 2025, 3:41 PM UTC

   Braze Engineers continue to monitor service health. Both US06 and EU02 services are operating within normal operational bounds. This incident has been resolved.

   provider

Corrections

None so far.

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