- Level
- confirmed
- Worst impact
- Degraded
- Components
- Dashboard, SDK Data Collection, Data Processing, REST APIs, Outbound Messaging, Currents, Cloud Data-Ingestion (CDI)
What to do
Check whether you use Braze Dashboard, SDK Data Collection, Data Processing, REST APIs and 3 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h it lasted.
Anything that failed between 2025-04-03 17:12 UTC and 2025-04-03 18:12 UTC may need a replay.Subscribe to Braze's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Braze 4
- identified
Braze Engineers are currently investigating an issue impacting US01 services.
provider
- monitoring
Braze Engineers are investigating an issue impacting Data Processing of the US01 cluster starting at 12:45 ET. Customers may have experienced errors and latency impacting the Dashboard, SDK Data Collection, REST APIs, Outbound Messaging, and Currents. At this time services have stabilized and engineers continue working to ensure system stability.
provider
- monitoring
All Braze services are stable. Engineering is focused on processing the backlog of Outbound Messages. Following further triage of the issue, we can confirm during the incident windows, the following services were NOT impacted: - Dashboard - REST API's - Currents - CDI We can confirm during the incident window the following Braze services experienced: - SDK Data Collection Errors - this will automatically retry and no action is needed by Braze customers - Outbound Messaging latency
provider
- resolved
We apologize for mischaracterizing the impact of the outage in the original updates. We confirm that the incident is now resolved and that the impact was minor. During the incident window (12:45 to 14:00 ET) customers may have experienced the following: SDK Data Collection Errors - this will automatically retry and no action is needed by Braze customers Outbound Messaging latency
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c2c55aa31c
Is Braze still down?
No, this incident was resolved 2025-04-03 18:12 UTC. For Braze's live state, see https://down.guide/braze.
How long did it last?
1h, from 2025-04-03 17:12 UTC to 2025-04-03 18:12 UTC, by the times Braze posted.
What was affected?
Braze named Dashboard, SDK Data Collection, Data Processing, REST APIs and 3 more.
What caused it?
Braze hasn't published a root cause. If it does, it shows here.
Where does this come from?
Braze's official status page, https://braze.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.