- Level
- confirmed
- Worst impact
- Partial outage
- Components
- SDK Data Collection, REST APIs
What to do
Check whether you use Braze SDK Data Collection, REST APIs. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 43m it lasted.
Anything that failed between 2025-11-24 11:26 UTC and 2025-11-24 12:09 UTC may need a replay.Subscribe to Braze's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Braze 3
- investigating
Our Engineering team is investigating elevated REST and SDK Errors on the EU01 Cluster.
provider
- monitoring
The REST API and SDK Data Collection has returned to normal operation and engineers are continuing to monitor services. Any SDK API requests that returned an error will have been automatically retired. Any REST API requests that received an error will need to be retried.
provider
- resolved
The REST API and SDK Data Collection have continued to remain stable and this incident is considered resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ccf6652678
Is Braze still down?
No, this incident was resolved 2025-11-24 12:09 UTC. For Braze's live state, see https://down.guide/braze.
How long did it last?
43m, from 2025-11-24 11:26 UTC to 2025-11-24 12:09 UTC, by the times Braze posted.
What was affected?
Braze named SDK Data Collection, REST APIs.
What caused it?
Braze hasn't published a root cause. If it does, it shows here.
Where does this come from?
Braze's official status page, https://braze.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.