- Level
- confirmed
- Worst impact
- Degraded
- Components
- SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection, REST APIs, REST APIs, REST APIs, REST APIs, REST APIs, REST APIs, REST APIs, REST APIs, REST APIs
- Regions
- us
What to do
Check whether you use Braze SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection and 14 more in us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 24m it lasted.
Anything that failed between 2025-09-09 19:07 UTC and 2025-09-09 19:30 UTC may need a replay.Subscribe to Braze's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=braze works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Braze 3
- identified
We are currently investigating elevated error rates affecting our REST API and SDK services across all US clusters. The issue began at approximately 2:26 PM ET. Our engineering team has identified that this incident is related to an ongoing Cloudflare outage that is impacting Braze services downstream. We are actively monitoring the situation and working to mitigate the impact on our customers. We will provide updates as more information becomes available. https://www.cloudflarestatus.com/incidents/9pvscr0vmsy6
provider
- monitoring
As of 3:13PM ET, Cloudflare has implemented a fix and is monitoring the results. Braze Engineers will continue monitor service health.
provider
- resolved
Braze Engineers have confirmed US clusters continue to operate within normal operational bounds since 3:04PM ET. Engineers will continue to monitor service health across all US clusters. This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d4f10af08a
Is Braze still down?
No, this incident was resolved 2025-09-09 19:30 UTC. For Braze's live state, see https://down.guide/braze.
How long did it last?
24m, from 2025-09-09 19:07 UTC to 2025-09-09 19:30 UTC, by the times Braze posted.
What was affected?
Braze named SDK Data Collection, SDK Data Collection, SDK Data Collection, SDK Data Collection and 14 more in us.
What caused it?
Braze hasn't published a root cause. If it does, it shows here.
Where does this come from?
Braze's official status page, https://braze.statuspage.io, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.