Rankings
Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.
Providers ranked by weighted downtime in September 2023, most first. 21 providers with incidents.
- 1. Clearbit3h 58m weighted5 incidents · median 21h 35m to resolve · postmortems 0%
- 2. Tabnine1h 32m weighted1 incident · median 3h 4m to resolve · postmortems 0%
- 3. Mapbox1h 11m weighted3 incidents · median 1h 9m to resolve · postmortems 0%
- 4. Percy1h 8m weighted1 incident · median 7h 25m to resolve · postmortems n/a
- 5. Superhuman53m weighted1 incident · median 2h 17m to resolve · postmortems 0%
- 6. LogRocket49m weighted1 incident · median 3h 25m to resolve · postmortems 0%
- 7. Opsgenie44m weighted2 incidents · median 5h 23m to resolve · postmortems 100%
- 8. Atlassian Statuspage38m weighted1 incident · median 5h 21m to resolve · postmortems 100%
- 9. Gusto30m weighted3 incidents · median 56m to resolve · postmortems n/a
- 10. Mailjet17m weighted1 incident · median 1h 39m to resolve · postmortems n/a
- 11. Dropbox Sign16m weighted1 incident · median 2h 41m to resolve · postmortems n/a
- 12. Stitch15m weighted1 incident · median 30m to resolve · postmortems 100%
- 13. Postman12m weighted1 incident · median 1h 26m to resolve · postmortems n/a
- 14. CockroachDB Cloud11m weighted1 incident · median 1h 14m to resolve · postmortems 0%
- 15. Daily11m weighted1 incident · median 14h 15m to resolve · postmortems n/a
- 16. ServiceNow Cloud Observability9m weighted2 incidents · median 12h 40m to resolve · postmortems 0%
- 17. Close6m weighted2 incidents · median 56m to resolve · postmortems 0%
- 18. Flagsmith2m weighted2 incidents · median 1h to resolve · postmortems 100%
- 19. Ably0m weighted2 incidents · median 0m to resolve · postmortems 50%
- 20. DatoCMS0m weighted2 incidents · median 0m to resolve · postmortems 0%
- 21. Courier0m weighted1 incident · median 49m to resolve · postmortems n/a
Downtime is weighted by impact (major x1, partial x0.5, degraded x0.2) from providers' own posted incidents. Providers with none aren't listed, and a month can shift when a late incident is imported.