Rankings
Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.
Providers ranked by weighted downtime in September 2023, most first. 4 providers with incidents in Workplace.
- 1. Superhuman53m weighted1 incident · median 2h 17m to resolve · postmortems 0%
- 2. Gusto30m weighted3 incidents · median 56m to resolve · postmortems n/a
- 3. Dropbox Sign16m weighted1 incident · median 2h 41m to resolve · postmortems n/a
- 4. Close6m weighted2 incidents · median 56m to resolve · postmortems 0%
Downtime is weighted by impact (major x1, partial x0.5, degraded x0.2) from providers' own posted incidents. Providers with none aren't listed, and a month can shift when a late incident is imported.