Rankings
Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.
Providers ranked by weighted downtime in November 2026 so far, most first. 11 providers with incidents in Workplace.
- 1. Retool1d weighted1 incident · median n/a to resolve · postmortems 0%
- 2. monday.com1h 23m weighted3 incidents · median 1h 39m to resolve · postmortems 100%
- 3. Notion1h 10m weighted1 incident · median 2h 20m to resolve · postmortems 0%
- 4. Pylon1h 1m weighted3 incidents · median 3h 14m to resolve · postmortems 0%
- 5. Otter.ai53m weighted2 incidents · median 2h 38m to resolve · postmortems 0%
- 6. Box40m weighted1 incident · median 3h 19m to resolve · postmortems n/a
- 7. Rippling31m weighted2 incidents · median 10h 14m to resolve · postmortems 0%
- 8. Superhuman16m weighted1 incident · median 16h 43m to resolve · postmortems 0%
- 9. Make6m weighted2 incidents · median 18h 47m to resolve · postmortems 0%
- 10. Basecamp6m weighted1 incident · median 6m to resolve · postmortems 0%
- 11. SurveyMonkey2m weighted1 incident · median 4m to resolve · postmortems 0%
Downtime is weighted by impact (major x1, partial x0.5, degraded x0.2) from providers' own posted incidents. Providers with none aren't listed, and a month can shift when a late incident is imported.