Rankings
Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.
Providers ranked by weighted downtime in November 2026 so far, most first. 17 providers with incidents in Payments and commerce.
- 1. Infura11h 11m weighted1 incident · median n/a to resolve · postmortems n/a
- 2. Metronome9h 59m weighted1 incident · median 1h 32m to resolve · postmortems 0%
- 3. Mercury3h 45m weighted1 incident · median 23h 26m to resolve · postmortems n/a
- 4. Coinbase3h 36m weighted1 incident · median 18h to resolve · postmortems n/a
- 5. Brex3h 25m weighted1 incident · median 3h 25m to resolve · postmortems 0%
- 6. Kraken2h 9m weighted5 incidents · median 1h 10m to resolve · postmortems n/a
- 7. Wise1h 14m weighted1 incident · median 2h 29m to resolve · postmortems 0%
- 8. Alchemy22m weighted2 incidents · median 1h 52m to resolve · postmortems n/a
- 9. Square20m weighted3 incidents · median 1h 11m to resolve · postmortems n/a
- 10. EasyPost16m weighted3 incidents · median 31m to resolve · postmortems 0%
- 11. Klarna7m weighted1 incident · median 33m to resolve · postmortems n/a
- 12. Marqeta7m weighted1 incident · median 2h 6m to resolve · postmortems n/a
- 13. Autumn5m weighted1 incident · median 26m to resolve · postmortems n/a
- 14. RevenueCat2m weighted2 incidents · median 7h 48m to resolve · postmortems n/a
- 15. Lago1m weighted1 incident · median 7m to resolve · postmortems n/a
- 16. PayPal0m weighted2 incidents · median 0m to resolve · postmortems 0%
- 17. Unit0m weighted1 incident · median 0m to resolve · postmortems 0%
Downtime is weighted by impact (major x1, partial x0.5, degraded x0.2) from providers' own posted incidents. Providers with none aren't listed, and a month can shift when a late incident is imported.