Rankings
Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.
Providers ranked by weighted downtime in November 2026 so far, most first. 20 providers with incidents in Messaging and comms.
- 1. Bandwidth10h 22m weighted4 incidents · median 16h 29m to resolve · postmortems 0%
- 2. Twilio9h 49m weighted8 incidents · median 2h 48m to resolve · postmortems n/a
- 3. Vapi8h 32m weighted1 incident · median 1d 18h to resolve · postmortems n/a
- 4. Telnyx4h 19m weighted4 incidents · median 9h 50m to resolve · postmortems 0%
- 5. Klaviyo3h 27m weighted1 incident · median 1d 1h to resolve · postmortems 0%
- 6. Front1h 49m weighted1 incident · median 4h 22m to resolve · postmortems 0%
- 7. Circle1h 28m weighted1 incident · median 7h 18m to resolve · postmortems n/a
- 8. GoTo1h 16m weighted2 incidents · median 2h 28m to resolve · postmortems 0%
- 9. Brevo51m weighted2 incidents · median 7h 3m to resolve · postmortems n/a
- 10. Slack43m weighted1 incident · median 3h 34m to resolve · postmortems n/a
- 11. Dialpad40m weighted1 incident · median 1h 31m to resolve · postmortems 0%
- 12. SendGrid37m weighted2 incidents · median 2h 48m to resolve · postmortems n/a
- 13. Substack22m weighted1 incident · median 3h 3m to resolve · postmortems 0%
- 14. Knock16m weighted1 incident · median 2h 21m to resolve · postmortems n/a
- 15. Customer.io15m weighted1 incident · median 31m to resolve · postmortems 0%
- 16. Sinch14m weighted1 incident · median 1h 12m to resolve · postmortems n/a
- 17. Zoom12m weighted1 incident · median 1h 37m to resolve · postmortems n/a
- 18. Aircall6m weighted1 incident · median 24m to resolve · postmortems 0%
- 19. OneSignal1m weighted1 incident · median 4m to resolve · postmortems n/a
- 20. Discord0m weighted1 incident · median 0m to resolve · postmortems 0%
Downtime is weighted by impact (major x1, partial x0.5, degraded x0.2) from providers' own posted incidents. Providers with none aren't listed, and a month can shift when a late incident is imported.