Rankings
Which cloud and SaaS providers break the most, from their own posted incidents. How the Down Index scores them.
Providers ranked by weighted downtime in April 2023, most first. 3 providers with incidents in Workplace.
- 1. Basecamp43m weighted1 incident · median 43m to resolve · postmortems 0%
- 2. Mural11m weighted1 incident · median 1h 58m to resolve · postmortems n/a
- 3. Superhuman9m weighted1 incident · median 2h 18m to resolve · postmortems n/a
Downtime is weighted by impact (major x1, partial x0.5, degraded x0.2) from providers' own posted incidents. Providers with none aren't listed, and a month can shift when a late incident is imported.